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A multiple probe design across participants was used to investigate the effects of individualized staff training on the use of non-verbal communication by staff at a day habilitation program for individuals with developmental disorders. Staff interactions were observed and analyzed to determine the frequency of non-verbal communication strategies prior to training, during the training phase and intermittently during the remainder of the investigation. Each training session was 15-minutes in length and occurred within the staff’s assigned work location. All staff were observed to increase their overall use of non-verbal communication strategies. Pre-post questionnaires revealed that staff felt comfortable communicating with the individuals they served. Post-questionnaire indicated that staff believed they would benefit from an annual training.
