“Conflict is inevitable in a dynamic organization”. In the facility in which the project was implemented, there is currently no conflict resolution education provided to nurses. Overton & Lowry pointed out that “conflict is associated with significant cost to organizations.” Conflict resolution and collaboration go hand-in-hand; “Although collaboration is a time-consuming process, it’s an integrated approach and a long-term resolution of conflict”. Therefore, the question arises: Does conflict resolution education increase nurses’ knowledge level in resolving conflict and improve collaboration amongst nurses?
